Refund policy

By purchasing through our online store, you are consenting to our return policy. Please read the terms and conditions before proceeding with your order. If you have any queries on sizing please do not hesitate to contact customerservice@leedit.co for personalised fit advice. We would love to hear from you and are always happy to help.

Returns

It’s no problem if you want to return an item and we want to make things easy. We offer a 14 day right of return in addition to statutory requirements on any full priced item.   We want you to find something you love, so while we do not offer refunds you can choose from an Exchange or Store Credit to the same value. Sale items are considered final sale and are not eligible for a return. 

The following conditions must be met for your product to be eligible for a return:

– A return or exchange must be started through our self-serve portal within 14 days of the item being received.  You can access our Self Serve Returns and Exchanges Portal here.

– The item must be returned unused, unworn, unwashed and in brand new condition with original labels, tags and packaging intact.  

– We reserve the right to refuse returns that show any signs of wear including perfume or stains.

– Please include either a copy of your payment/receipt with the item return or a note with your name and order number.

– All purchases made from the sale section and items discounted during a sale period are final sale and not eligible for return.  

– We offer tracked pre-paid returns for $10 for New Zealand Orders and $60 for AU orders.  Alternatively you may choose the option of a self-postage return at your own cost. The flat rate return shipping fee will be adjusted according to your country.

- If you choose to return or exchange an item, a small restocking fee will apply to cover postage and handling. This fee is either 5% of your order or up to $10 —whichever is less. This fee will be waived for exchanges on any full priced items. It you would like to return it will be deducted from your store credit.

- If you received Free Shipping the cost of this will be deducted from the return amount.  

We recommend submitting your return as soon as possible to secure your preferred size/colour/style.  We don’t mass-produce and our production runs are limited.  If your desired size/colour/style is unavailable a store credit will be issued to the value of the item at the time of purchase, we do not offer refunds. Please choose carefully, we do not accept returns or exchanges on sale items.

Please note that all extra postage costs incurred are payable by you and exchange of the new item is subject to us receiving payment for any additional postage costs incurred. We highly recommend sending back your return with a track and trace option or by courier as you are responsible for the goods until they are received safely and in new, resalable condition. 

Please allow 3 working days from the day your item is showing as delivered for your exchange to be processed.  Our PO Box is cleared twice a week.

Start a Return or Exchange here.

Faults

If you believe your item has a fault please contact customerservice@leedit.co with your order number and supporting photos as soon as possible.

Photos are used to initiate a claim and are not sufficient to confirm or deny a fault. All items must be returned for in-person assessment.

The fault must be present at the time of delivery for your item to be deemed faulty. The item must be returned to us for inspection within 14 days of being received by you.  Items received after this period will not be assessed for fault.  All claims are subject to our discretion and will be assessed in accordance with the Consumer Guarantees Act.

Items that show signs of wear, washing, or damage inconsistent with a manufacturing fault will not be accepted as faulty.

If the item is assessed and not found to be faulty, return postage back to you will be at your cost. If you do not wish to have the item returned, it will remain with Le Edit.  

Once your item is assessed and in the case a fault is confirmed a replacement will be sent to you.  If we are unable to offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase.

Faulty Claims after extended time: We cannot be responsible for how items are worn, washed, cared for, or stored after delivery. Issues as a result of normal wear, washing, care methods, or natural fibre characteristics are not considered faults.

This includes, but not limited to pilling in cashmere or merino (which varies naturally between garments and with use), minor colour variation between batches or natural fading over time, especially for hand-dyed or natural fibres.

We make every effort to represent our products as accurately as possible and include photography and video taken in natural light. Natural fibre fabrics may feature subtle variation in tone, texture, and fleck within the weave, which form part of their inherent character and are not considered faults, defects, or misrepresentation. Slight colour variation may also occur due to screen settings, lighting variations, and individual colour perception.

If you have any questions please contact us prior to purchasing at customerservice@leedit.co and we'll be happy to assist with any queries you may have. We offer easy change-of-mind returns, so if an item is not quite what you expected upon arrival, it may be returned via our self-serve returns portal for exchange or store credit.

Sale Items

Any items purchased during a sale are considered final sale and are non refundable. These will not be accepted for exchange or refund unless faulty. Please choose carefully.

The Monthly Edit Outfit Discounts

If you wish to return an item from a discounted Monthly Edit this will cancel out the discount and the full price will be applied to the item/s you keep.  The remaining amount will be adjusted based on the full price, the remainder of which will be available to you as a store credit or to use on an exchange.

Gift with Purchase Offers

If you wish to return an item and your order total falls below the minimum spend required to qualify for a Gift with Purchase offer, the promotion will be voided. The gifted item must be returned in its original condition, or the full retail value of the gift will be deducted from your store credit.

Begin a Self Serve Return/Exchange:

All returns/exchanges are managed through our Returns Portal where you can choose to exchange your item or return for a store credit.